Wednesday, 27 July 2016

Your Business Can Succeed By Using Microsoft SharePoint

Success in business depends on a lot of factors apart from taking the right decisions and having competent people on your payroll. It also depends on your choice of technology. Which one are you using? It is the most suitable one? Does it offer multiple benefits? Is your workforce happy working on it?

Microsoft SharePoint includes the SharePoint Designer, SharePoint Foundation, SharePoint Online, SharePoint Server and SharePoint Workspace.

Given below are some benefits of the SharePoint Solution which should make you ponder seriously using it.

1. Microsoft Dynamics SharePoint accounts for a simple, reliable and familiar user experience. The SharePoint Solution comes tightly integrated with client desktop applications, web browsers and email in order to deliver a consistent user experience. Then there are some powerful functionalities for support, which facilitate product adoption.


2. Microsoft SP (its shorter form) makes everyday tasks a cakewalk. Its advanced workflows help initiate, track and report common business activities such as document review and approval, issue tracking and signature collection. All these can be successfully handled without the need to write code.

3. SP helps meet all kinds of regulatory requirements. Use it to specify security settings, storage and auditing policies and expiration actions for business records. You get to control ultra-sensitive business information this way and avoid any kind of litigation initiated against your organization.

4. The solution helps manage and revamp content. Its new document library templates simplify multi-lingual content management and also help link the original versions with translated stuff.

5. Accessing business data becomes simple. So does getting personalized views and interactions with business systems. SP’s Managed Document Repositories help store and organize documents in a centralized location.

6. SP helps empower employees with information. Its enterprise search functionalities blend business data with data related to documents, people and web pages to deliver convincing results. Then there are features such as duplicate collapsing, spelling correction and alerts that help improve the relevance of results.

7. Through the solution, businesses get a fine chance to speed up processes. It weeds out the need to code custom applications. It offers smart electronic forms to assimilate critical business information. There are built-in validation rules that help gather accurate data which can then be integrated into back-end systems.

8. Perhaps the finest thing about working on SP is that users get to work on a single, integrated platform. SP is built on open and scalable architecture. It offers comprehensive support to web services through XML ad SOAP (Simple Object Access Protocol) usage. Businesses get to manage their lists and documents through rich, open application programming interfaces and event handlers.

These advantages offered by the Microsoft Dynamics SharePoint Solution will help you take your business to newer heights. You will have many chances at succeeding.

Wednesday, 20 July 2016

Leading Ecommerce Solution Benefits

If there is something important for upcoming businesses these days, then it is undoubtedly e-commerce. The reasons are many. Leading ecommerce solution from a well-established ecommerce service provider helps a business expand its market reach. It also helps streamline the channel of communication between clients and the employees of that particular business. It accounts for greater flexibility in terms of service times. Best e-commerce solution is more or less the sales arm of a business, something that offers the flexibility of either being custom made or hosted.

How does a leading ecommerce solution address the concerns of an upcoming business?

1. It is best for complex purchase processes. An example of this would be a technical product whose specifications are hard to articulate. With the help of best e-commerce solution, making modifications becomes easy so that users feel more comfortable explaining their problem and submitting it.
2. It again comes handy in cases where technical requirements dominate. An example of this maybe a possible integration of the e-commerce service with the organization’s ERP solution. This helps centralize all services as well as stock control and monitoring.


3. Upcoming businesses voice concerns over their traffic volume. So for businesses whose incoming traffic is a little unusual, e-commerce is the answer. Dedicating a web server accounts for quicker responses to user requests. Sale Catalog implementation on dedicated servers helps fill in timely requests without any procrastination.
4. E-commerce helps where business processes are a little offbeat. These would be where users are being asked to register and be vetted online before proceeding with a purchase.
5. Using e-commerce means there is nothing to manage from the user’s side as the solution comes fully customized. This saves time and effort.
6. The scope for a business to scale is immense when it uses e-commerce, reason being custom e-commerce sites mostly get hosted on cloud and benefit from unlimited resources. Also custom solutions, use content delivery networks which accounts for images and videos to be delivered faster to visitors.
7. Mobile Commerce gets a huge shot in the arm thanks to e-commerce. Online commerce on mobile devices allows clients to log in without any fuss and shop with no extra effort going in.
8. Upcoming businesses benefit from an SEO, SMO and Online Marketing perspective as well.

These are the benefits businesses enjoy when they go for e-commerce solutions.

Monday, 11 July 2016

Fields that can be synchronized between Microsoft CRM System and CRM for Outlook

There are many fields that can be synchronized between the Microsoft CRM System and CRM for Outlook.

It is up to the Administrators of this customer relationship management solutions to set the sync direction for Dynamics CRM and Dynamics CRM for Outlook fields.

Given below are all the Outlook Fields pointing towards their respective CRM Fields. These can be fine-tuned accordingly at the time of a CRM Implementation.

1. Appointment Time -> Appointment Time
2. Attachments -> Attachments
3. Body -> Description
4. Importance -> Priority
5. Location -> Location
6. Optional Attendees -> Optional Attendees
7. Organizer -> Organizer
8. Regarding -> Regarding
9. Required Attendees -> Required Attendees

If the Entity is Appointment, then given below is how the fields will be synchronized on the MS Dynamics CRM System. All the fields in CRM for Outlook point towards fields in CRM.


1. Appointment Time -> Appointment Time
2. Attachments -> Attachments
3. Body -> Description
4. Importance -> Priority
5. Location -> Location
6. Optional Attendees -> Optional Attendees
7. Organizer -> Organizer
8. Regarding -> Regarding
9. Required Attendees -> Required Attendees
10. Show Time As -> Appointment Status
11. Subject -> Subject

The next Entity is Contact. Given below are fields in CRM for Outlook that point towards fields in CRM as far as the most famous customer relationship management solutions are concerned.

1. Anniversary -> Anniversary
2. Assistant’s name -> Assistant
3. Assistant’s Phone -> Assistant Phone
4. Birthday -> Birthday
5. Business Fax -> Fax
6. Business Phone -> Business Phone
7. Business Phone 2 -> Business Phone 2
8. Children -> Children’s Names
9. Company Main Phone -> Company Phone
10. Department -> Department
11. E-mail -> Email
12. Government ID Number -> Government
13. Manager’s Name -> Manager
14. Mobile -> Mobile Phone
15. Web Page -> Website

Now comes the entity Fax. Along the same lines, this is how the fields get demarcated.

1. Date Completed -> Actual End
2. Importance -> Priority
3. Notes -> Description

The next entity is letter. This is how entries get demarcated.

1. Date Completed –> Actual End
2. Importance -> Priority

The next entity would be Phone Call. The procedure remains the same.

1. Date Completed -> Actual End
2. Importance -> Priority
3. Notes -> Description

There are many more such entities which you will be briefed about during your CRM Implementation.

This kind of synchronization is basically meant to make work easier and less stressful.

Tuesday, 5 July 2016

Mobile and Service Features for MS Dynamics CRM Online 2016 Update and On-Premises

Microsoft Dynamics CRM Online 2016 Update and Microsoft Dynamics CRM 2016 On-Premises introduce to organizations across the world new and highly exciting features for Mobile and Service.

Given below are Mobile features for the Online Update and On-Premises Versions of Microsoft CRM Application 2016.

1. SharePoint documents can be viewed on the CRM Management System for both Tablets and Phones. All organizations need to do is integrate SharePoint with CRM. When that is done, SharePoint documents can be opened from mobile apps.

2. Data can be exported to Excel from CRM for both Phones and Tablets. Once the necessary data can be exported, it can be opened on Excel from mobile.

3. Links can be e-mailed to Pages from the Microsoft Dynamics CRM Application to both Phones and Tablets. So if you wish to share information about a client with your colleague while you are on the move, you do not have to think twice. This way, you can ensure the finest in customer relationship management services.

4. Mobile Apps on the CRM Management System now support Windows 10 and iOS9. Mobile Apps are compatible for both the Apple iPhone and iPad.


Given below are Service features introduced in Dynamics CRM Online 2016 Update and Dynamics CRM 2016 On-Premises.

1. A New Survey Designer is available which helps create and send out questionnaires to collect feedback from customers about products and services. Customers have the liberty to take them on phones, tablets and computers. The application is also available with rules that enable follow up actions.

2. There are new interactive service hub dashboards and forms that help prioritize workloads. CRM 2016 features an altogether new interactive service hub with redesigned dashboards and forms that help prioritize workload and complete tasks which are most urgent. Interactive Charts provide visual snapshots of important metrics related to work items and also double up as visual filters. There can be additional filtering as well through global filters.

The following sections can be used to provide better customer relationship management services.

a) General Information Section: This helps get a quick summary of the case and customer contact information, such as email address and phone number.

b) Timeline Section: This helps see all activities related to a record and take action on an activity.

c) Related Section: This helps search for knowledge base records. The search pane shows suggested KB articles based on case title. The section can also be used to quickly find and open related cases. A stage has to be selected in the process bar and it will open up as a pop-up. Once details have been filled up for that stage, Next Stage ought to be clicked on to simply move on. In case you happen to be an administrator, the interactive service hub dashboards can be customized and so can forms be, or perhaps these can even be created.

Case Handling Call-Time can be reduced through rich knowledge management articles. The new interactive service hub makes this possible, as customer feedback and related issues can be turned into rich knowledge articles which include stuff such as embedded videos, images and more. The rich text editor offers common word-processor features such as advanced styling, linking, paste from Word and find, replace and tables. Articles ought to be accurate after which versions can be used to track changes.

These are the Mobile and Service features introduced to make customer service even better.