Tuesday, 16 August 2016

What Are Approvals and Approval Functionalities in Microsoft Dynamics CRM

The most popular CRM for Small Businesses has been a huge asset for organizations across the world for the past many years. With its wide offerings in terms of functionalities, MS Dynamics CRM has had companies standing up and applauding. And now, it has given organizations more to revel in. After getting a Microsoft Dynamics CRM Customization done by a Microsoft Dynamics Partner, companies will get to use approval steps which ensure processes remain accurate, compliant and effective.

It is important for companies to understand in detail how approvals work in the most widely used CRM for Small Businesses, why organizations should consider getting a Microsoft Dynamics CRM Customization done as far as approvals are concerned and how to use them to full benefit on the solution.

Part 1: What are approvals in MS Dynamics CRM?

There is a difference between approvals and workflows. Approvals are a single step in a business process. On the other hand, workflows cover an entire process. Workflows, for something such as sales process automation would include sales persons feeding new leads, notifying supervisors after creating new revenue opportunities, generating reminders for the salesperson in charge and sending out automatic notifications to supervisors when the account status changes.

In MS Dynamics CRM, approvals generally fit into existing workflows. Approval steps can be created to encourage sales people to approve newer revenue opportunities. The amounts are usually capped, and in case employees try entering bigger amounts, then there is a need to take a supervisor’s approval.

Approval Functionalities in Microsoft CRM

Part 2: Why should a Microsoft Dynamics Partner be sought to add approval functionalities?

Approvals have 3 main advantages. When a Partner comes and customizes these functionalities, companies will get to save a lot of time, minimize authorization errors and cut down on administrative mistakes.

1. Businesses get to save crucial time. By adding these to the solution, companies empower it to automatically find out which user has the authorization to approve. This saves time. One does not have to constantly approach supervisors and managers to seek approvals.

2. Companies get to prevent authorization errors, cases where employees accidentally approve bids, projects or applications without checking for. This way, processes get strengthened.

3. Administrative mistakes come down at once. All the burden carried by employees comes down at once as the need to check data manually gets reduced greatly. Besides, there is more consistency and lesser risk of making mistakes.

Part 3: In what way should these approvals be used?

Approvals and related functionalities help streamline business processes where:

1. The person in charge of a task may have to hand it over to his supervisor
2. The risk factor is great, in the sense that the consequences are horrible if a process step is executed incorrectly
3. The tasks are complicated and call for a review before completion

Approvals become necessary for processes with budget constraints and are categorically required by member-based organizations, educational boards, commercial businesses and government agencies.

These were details regarding approvals and approval functionalities in MS Dynamics CRM.

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