Microsoft CRM Application for Insurance

Insurers and Insurance Brokerages have a lot on their plate as far as customers, claims, policy renewals and activity management is concerned. To manage all of these with ease, they need a solution that offers varied capabilities and accounts for Enterprise-level Scalability, Mobile Access, Outlook and Web.

Microsoft Dynamics CRM stands for all of this and more. The highly popular CRM System for Small Business promoters offers fine capabilities that help handle a variety of Insurance related tasks with ease and success.

The highly asked for Small Business CRM helps out with everything related to Sales Pipeline Management as far as New Policies are concerned.

1. Companies get to track the entire sales pipeline by producer and insurance carrier
2. They also get to monitor the win/loss ratio and develop skills to outdo competitors
3. The Microsoft CRM Application helps setup Sales Targets for producers and track the progress made against them

Microsoft Dynamics CRM offers functionalities that help increase producer efficacy and agent productivity.

1. Insurance Process Managers can use the highly popular Small Business CRM to create activities for producers that make the sales process easy to understand
2. The versatile CRM System for Small Business promoters helps create automatic alerts for sales managers, so that they are able to manage tasks delegated to agents
3. The Microsoft CRM Application also helps generate quotes and responses to RFP with correct pricing policies in order to do well with new clients
4. Organizations involved in insurance get to up-sell and cross-sell other insurance products as well to existing clients
5. Insurance companies also get to formulate effective and highly target specific campaigns for various segments

Insurance Companies get to handle everything related to Life and Non-Life Insurance with relative ease.

1. They get to deliver good service for insurance policies issued for auto, theft, accident and health
2. They get to create policies from carriers through import and integration with carriers
3. They get to clearly view all the exclusions on policies, besides getting to record deductibles, premiums and coverage on policies
4. Another area where Insurance Companies excel at is policy renewal

Recording and Managing Claims is a very important part of Insurance. This is another area Insurance companies get to do well at with the help of this solution.

1. Insurance Companies get to record claims from customers, track a claim from the claims report and also check for the final status of the claim
2. They get to record payout dates of any payment made by the insurer
3. They at any point in time get to view claim history from their customer base

The Dynamics CRM by Microsoft through its Insurance capabilities helps create comprehensive reports.

1. These capabilities help Insurance companies modify existing dashboards and create newer ones
2. They also help export reports to Excel, Word and PDF
3. These help schedule reports in such a way that they are automatically e-mailed
4. The report wizard helps easily build reports, which further help have access to all kinds of data related to sales goals, targets for field agents, brokers and producers

MS Dynamics CRM has this to offer to Insurance Companies and Brokers. With everything mentioned above that the solution helps achieve as far as insurance is concerned, it sure is worthy to bet on.

Organizations Everywhere Get To Do It Best With MS Dynamics Customer Relationship Management System CRM

MS Dynamics CRM has risen to become one of the most dependable solutions as far as customer relationship management services are concerned. It offers to companies a huge variety of features which they get to make the most of, and demonstrate higher levels of productivity and keep clients happy.

Some of the highlights of the customer relationship management system crm have been mentioned below. You can request for a Microsoft Dynamics CRM Customization where these features will be customized to suit your convenience.

1. Excel: The new excel templates in the customer relationship management system crm help automate many core tasks, in the process empowering the sales department to make all the right calculations pertaining to commissions, sales forecasting, analysis and insights.

2. Outlook App: Organizations through this feature get to track their emails and add contacts from within that email and eventually create new records to track the emails either through browser or PC or Mac.

3. Delve: This feature shows why the solution is best for customer relationship management services. It helps surface the most relevant content that trends at that point in time, one which employees work on and one which trends around them. What Delve does is, it shows popular presentations to help customers with their opportunity.

4. Breaking Down Silos: This means that all the information from hereon, will be available at one centralized location and that employees will be able to get instant access to all the stuff they want while attending to customers.

5. Sales Documents that can be personalized to the Core: CRM data can be manually extracted to create personalized sales documents such as account summaries, quotes, orders, invoices, product sheets etc. in the process eliminating the need to use Microsoft Word. Getting a Microsoft Dynamics CRM Customization done will throw a lot of clarity on these.

6. Contextual Documents: Whether the end user happens to work across SharePoint or OneDrive for Business or on Office 365 Groups, he can with least effort open various Office Apps within the solution or the CRM mobile app.

These features give to organizations and their employees the fuel they need to perform better and deliver best as far as customer service is concerned.

MS Dynamics Axapta for Merchandise Management

Successful Merchandise Management is possible only through a tried and tested ERP Solution and MS Dynamics Axapta proves to be just that. One of the best ever Microsoft Business Solutions, AX helps manage various facets of Merchandise Management with effortlessness.

Some of these have been given below:

a). Catalog Management

1. MS Axapta enables creation and categorization of product catalogs, which can further be shared between channels
2. It further ensures that products can be enriched with descriptions, specifications, relationships, videos and rich text documents
3. It facilitates defining and management of mail-order catalogs including products associated with a particular catalog, pricing, call scripts and the ability to link a catalog with multiple targeted mailing lists
4. The ERP offers features that enable the end user to gain insights into promotional response rates by creating specific key codes or source codes, which can eventually be linked to the sale in order entry
5. There is workspace in the catalogue management module which helps get easy access to catalog dashboards and metrics, including a summary of active catalogs and catalog lifecycle tracking

b). Merchandising

1. Companies can work on Microsoft Dynamics Axapta to centrally manage their assortments which include creations, tracking and n-level deep item hierarchies. Flexible promotions enable them to optimize for profitability supporting options such as lick coupons and mix-n-match

c). Loyalty

1. MS Axapta offers capabilities that help configure and manage multiple loyalty programs including tiers, tier rules, dates, discounts, points accruals and redemptions etc. across multiple channels

d). Centralized Store Management

1. One of the finest ever Microsoft Business Solutions, AX offers functionalities for Centralized Store Management that include visual and functional profiles, user interface layouts, employee permissions etc.
2. Data replication on the ERP ensures critical updates across the organization including inventory and financial updates, sales order payments, gifts card usage and other updates to loyalty programs
3. Stores get to maintain entire staff related data at both regional as well as global levels. Besides, AX also enriches retail scenarios such as pricing, promotions, assortments and catalog

e). Store Operations

1. Companies or store owners/promoters get to optimize their store operations, track inventory real time, keep a healthy check on accounts receivable and maintain happy customers who keep returning because of loyalty
2. They also get to save precious time by maintaining labor records, track layaways, back orders, sales orders, quotes and much more
3. The channel operations workspace in the ERP helps track shift status for a store, manage point of sale permissions and have access to all related pages
4. The ERP offers workspace that enhances efficacy and productivity, allowing store associates to centrally manage tasks and actions

All of these mentioned above can be done on the Dynamics AX as far as Merchandise Management is concerned.

MS Dynamics AX for Balanced Scorecard

It may sound weird, but it is a fact that an ERP at times is also needed to identify an organization’s visions and strategies so that they can actually be translated into measurable objectives. Microsoft has included in MS Dynamics Axapta a separate section to address this issue and has named it as Balanced Scorecard. Balanced Scorecard in the Microsoft Axapta ERP Solution is on the Navigation Pane and provides functionalities that help organizations chalk out their vision and strategy which can practically be translated into measurable objectives.

Any company can contact its nearest Microsoft Dynamics Partner to inquire further about the scope of this module.

The module offers tools that help manage:

1. Perspectives. Yes, these are very important with respect to the growth of the organization and it is imperative that these be gotten right. The 4 primary perspectives are Learning & Growth, Finance, Customers and Internal Business Processes. MS Dynamics Axapta helps harness their power and channel it such that the organization benefits from it in every way possible

2. Scorecards. These help provide the framework within which all the components that ought to be used to implement the strategy and measure its progress towards realization get assembled

3. Objectives. This part in the Balanced Scorecard section of Microsoft Axapta ERP enables the end user to express key tasks, goals and achievements required in order to realize the strategy outlined in a scorecard. Objectives can be thought of in a way to translate a high-level strategy into low-level measurable goals

4. Measurements. Through this, progress can be measured real-time as far as objectives are concerned in a scorecard. They help specify and monitor crucial strategic contributors

5. Elements. These are a vital part of measurements and as it happens, help extract from the system values that measurements contribute toward their concerned objectives. These help monitor and extract date from specific fields and also help combine in a measurement formula that helps calculate the measurements’ current value

Australian and Fijian Companies can contact their nearest Microsoft Dynamics Partner in order to know more about Balanced Scorecard and how it can help them do better in business and achieve desirable business objectives.

Microsoft CRM Is An Intelligent Solution

Microsoft CRM is an intelligent customer relationship management solution. That is the reason it has grown in stature as the most widely preferred Small Business CRM. Reason being, Microsoft has over the years modified it so well that it has grown from the simple customer relationship management solution it was introduced as to a fully-fledged software suite that offers a plethora of features to serve an entire list of customers, address their grievances and send them home happy after having delivered good service.

Its recent avatars, especially Microsoft CRM 2016 includes the Sales Analytics Power BI pack introduced categorically for Sales Managers to help them analyze Sales Performances, Pipelines and all Activities from Lead to Sale. The Power BI Service Manager pack also allows managers to analyze cases and team activities. It includes detailed metrics as far as handling time and service-level agreements are concerned.

 

Some of the other platform enhancements that have been included in the most popular and widely sought Small Business CRM include:

1. Azure Service Bus Integration Enhancements
2. Portal Framework to Support the Integration of ADX Studio Portals
3. Server-Side Synchronization

All of these actually make the software ‘intelligent’ helping end users work on it with far greater convenience. Besides, Microsoft has also added custom fields to it to ensure both account and contact records can be looked up to in custom fields.

Just for the record, it is important that organizations everywhere are aware of these features so that the same can be discussed during a Microsoft Dynamics Implementation.

By articulating all these clearly during a Microsoft Dynamics Implementation, you will ensure that the final product which is ready for use is one which is ‘intelligent’ in the real sense.

Microsoft CRM Application: Then And Now

The Microsoft CRM Application is not the same solution it was years back. There have been glaring changes. The CRM System for Small Business is a different entity today and some of the new additions that have been made to it have been written about below.

To begin with, companies would have seen these in many a Microsoft Dynamics CRM Demo shown repeatedly.

1. The solution with all its avatars in recent years now features New CRM Apps for Windows Phone, Android and iPhone. These help access crucial customer information from one’s phone itself. Also, these apps can be downloaded from Windows Marketplace, Apple Store or Google Play and can be checked with one’s CRM Admin for further instructions.

 

What do these CRM Apps help achieve?

a) These help view CRM Data optimized for mobile screens fast
b) They help add and modify contacts, tasks and notes and other crucial sales data
c) The apps help view activity feeds and help see addresses on Bing Maps, though this one is exclusively for Windows Phones
d) They help get back to recently viewed records even while not being connected. This feature is again exclusive for Windows Phones
e) There is no additional license fee involved

2. The Microsoft CRM Application over the years has seen many business process solutions being introduced. These have helped organizations follow best practices for common scenarios. They can be used as-is or be edited as per need. The most popular CRM System for Small Business owners also along the way introduced the Power Query Connector which helps streamline connections to CRM Online. All that needs to be done is select the ‘From Dynamics CRM Online Connector’ in the Power Query and a URL Feed be entered after that, which results in the Query connecting and retrieving the list of tables and entities from the CRM. Your nearest Dynamics Partner can be requested for a Microsoft Dynamics CRM Demo which will make it clearer as to how this happens.

The Dynamics CRM has and continues to be one of the finest solutions for customer relationship management. These new features written about in all 3 pieces speak volumes about its brilliance and are testimony to the fact that Microsoft delivered to the world years back a winner which would eventually change the very face of customer relationship management. The best part is, the best is yet to come!

NAV 2016 for BI, Setup & Publish KPI Web Services

MS Dynamics NAV 2016 for Business Intelligence continues with Part 3 after MS Dynamics NAV for Business Intelligence - Part 2 had details on how to create and set up account schedules. Part 3 will be about how KPI Web Services can be Set Up and Published based on these Account Schedules.

In the Account Schedule KPI Web Service Setup of the enterprise resource planning system, you set how the account-schedule KPI Data will display and which specific account schedules will the KPIs be based on. The moment you choose Publish Web Service, the specified account-schedule KPI Data gets added to the list of published web services in Web Services.

In case you happen to use an old version of the NAV, get a Microsoft Dynamics NAV Upgrade done immediately as the BI Module only works on version 2016. You will miss out on this otherwise.

Now follow the steps given below to Setup and Publish a KPI Web Service based on Account Schedules on MS Dynamics NAV.

1. Search -> Account Schedule KPI Web Service Setup -> choose related link

2. General FastTab -> fill in fields such as Forecasted Values Start, G/L Budget Name, Period, View By and Web Service Name. In Forecasted

Values Start, you specify when forecasted values will be shown on the account-schedule KPI graphic. In G/L Budget Name, you specify the name of the general ledger budget that provides forecasted values to the account-schedule KPI web service. In Period, you specify the period that the account-schedule KPI web service is based on. In View By, you specify the time interval in which the account-schedule KPI is shown. In Web Service Name, you specify the name of the account-schedule KPI web service

1. Now proceed to specify one or more account schedules that you want published as a KPI Web Service according to the setup made in the previous table

2. Go to Account Schedules FastTab and then to Account Schedule Name & Account Schedule Description. In Account Schedule Name, specify account schedule the KPI web service is based on and in Account Schedule Description, specify description of account schedule the KPI web service is based on

3. Repeat Step 3 for all those account schedules you wish to base the account-schedule KPI web service on

4. In case you wish to view or edit the selected account schedule, go to Account Schedule FastTab -> choose Edit Account Schedule

5. To view the account-schedule KPI Data that has been setup, go to Navigate -> General -> choose Account Schedule KPI Web Service

6. To publish the account-schedule KPI Web Service, go to Home -> Process -> choose Publish Web Service. The web service gets added to the list of published web services in Web Services window

The steps mentioned above illustrate how a KPI Web Service based on Account Schedules can be setup and published on the premier enterprise resource planning system. To reiterate what was mentioned above, in case you happen to use an old version of NAV get a Microsoft Dynamics NAV Upgrade done fast.